FAQ
Questions and answers
Straight answers about visiting Roe Automotive Inc. in Zion, IL.
Frequently asked questions
Where is Roe Automotive located?
Roe Automotive Inc. is at 2016 Horizon Ct, Zion, IL 60099, on Horizon Court off 21st Street on the west side of Zion, between Green Bay Road and Lewis Avenue.
What are your hours?
Monday to Friday: 9:00 AM to 5:30 PM; Saturday and Sunday: Closed.
What is your phone number?
Call (847) 746-7649.
Do I need an appointment?
An appointment is the best way to keep your wait short. Call (847) 746-7649 or send a request on this site, and we will confirm a time.
Can I drop my car off and leave it?
Yes. Tell us when you book so we can plan for it, and we will call you with findings and an estimate before any work begins.
Do you give an estimate before repairs?
Yes. We explain what we found and what it will cost before any repair starts. Nothing is done without your approval.
What vehicles do you work on?
Cars, SUVs, vans, pickups, light trucks, Ram ProMaster vans, box trucks, cargo vans and delivery vans. For semi truck and trailer repair, after-hours emergency service, or towing, call All Fleet at (833) 255-3533.
Do you repair Ram ProMaster vans?
Yes. Ram ProMaster cargo, passenger and cutaway vans are a fleet specialty at Roe Automotive. See our Ram ProMaster repair page or call (847) 746-7649.
Do you work on box trucks and delivery vans?
Yes. We maintain and repair box trucks, cargo vans, delivery vans and work vans for local businesses, with findings and an estimate sent to your approver before work begins.
Do you fix car A/C?
Yes. We find leaks, test the compressor, fans and controls, repair the system and recharge it with the right refrigerant.
Can you do a quick brake job, battery or alignment?
Yes. Brake jobs, battery replacement, oil changes, alignments, tires, headlights and bulbs are everyday work for us. Call (847) 746-7649 to set a time.
Can I bring my own parts?
Call (847) 746-7649 and ask before you buy. It depends on the part and the repair.
Can you help if my vehicle failed an Illinois emissions test?
Yes. We diagnose and repair the cause of a failed emissions test so your vehicle is ready for retest through the Illinois Air Team program.
Do you work on Wisconsin vehicles?
Yes. Many customers come from Kenosha, Pleasant Prairie and western Kenosha County. For a failed Wisconsin emissions test, we fix the cause and you retest through the Wisconsin program.
Do you offer a warranty on repairs?
Ask us about the warranty on your specific repair when you get your estimate, or call (847) 746-7649.
What payment methods do you accept?
Call (847) 746-7649 to confirm accepted payment methods.
Do you service fleet vehicles?
Yes. We maintain cars, Ram ProMaster and other vans, box trucks and light trucks for local businesses. See the fleet page for how a fleet account works.
Is my check engine light an emergency?
A steady light usually means have it checked soon. A flashing light means the engine is misfiring. Slow down, avoid hard acceleration and call us.
How do I get to the shop?
Horizon Court is off 21st Street on the west side of Zion, between Green Bay Road and Lewis Avenue. Use the directions link on any page.